Terms and Conditions

1. Who we are

1.1 These Terms and Conditions ("Terms") govern your use of the website https://ChildHeroStoryBooks.com ("the Website") and any order you place through it.

1.2 The Website is operated under the name ChildHeroStoryBooks.com ("we", "us", "our").

1.3 ChildHeroStoryBooks is a social community brand created by partners:

• PAD-CIC — company number 13168668
• AiConsultancy.org.uk

1.4 Registered address: 6 Gleneagles, Waltham, Grimsby, North East Lincolnshire, DN37 0XD.

1.5 You can contact us at [email protected].

1.4 By using the Website or placing an order you agree to these Terms. Please read them before ordering. If you do not agree, please do not use the Website.

2. Definitions

• Buyer / you — the person placing an order. You must be 18 or over.
• Products — personalised storybooks and related personalised items offered on the Website, supplied as digital files, and where offered, as printed books.
• Personalisation Data — the names, details, story choices, text and photographs you provide so we can create your book.
• Digital Product — a personalised book delivered to you as a digital file (usually PDF).

3. Our products

3.1 Every book is personalised using the Personalisation Data you supply. Because each book is made to your specification, no two books are identical.

3.2 Illustrations are created partly using generative artificial intelligence, working from the photographs and descriptions you provide. Illustrations are artistic interpretations and will not be photorealistic likenesses of your child. Natural variation in style, colour and detail is expected and is not a fault.

3.3 We describe each book type, its page count and its price on the Website. Page counts and formats are as stated at the time of order.

4. Placing an order

4.1 The order process is set out on the Website. You will be asked to provide Personalisation Data and to pay.

4.2 Your order is an offer to buy. A contract is formed when we confirm your order by email, or when we begin producing your book, whichever happens first.

4.3 All prices are shown in pounds sterling. Prices include VAT where applicable. Any delivery charge for printed books is shown before you pay.

4.4 We may decline or cancel an order if:

• the Personalisation Data infringes someone else's rights;
• the content is unlawful, offensive, or otherwise breaches clause 6;
• we cannot verify payment; or
• there has been a clear pricing or description error.

If we cancel under this clause we will refund you in full.

5. Your content and the rights you give us

5.1 You keep ownership of the Personalisation Data you provide, including your photographs and text.

5.2 By placing an order you grant us a licence to use, store, copy, adapt and process your Personalisation Data for the purposes of creating, producing and delivering your book, and for keeping records as required by law. We do not use your Personalisation Data for any other purpose. See our Privacy Policy for how we handle it.

5.3 You confirm that:

• you are the parent, guardian or otherwise have the authority to provide the details and photographs of any child featured;
• you own or control the rights in everything you upload; and
• your content does not infringe anyone else's rights and is not unlawful.

5.4 You are responsible for the accuracy of the Personalisation Data. We reproduce names and text as you supply them. If you spot an error, contact us immediately — we can only correct an order before production starts.

5.5 You agree to indemnify us against any claim, loss, cost or expense arising from content you submit that infringes someone else's rights, is unlawful, or breaches clause 6.

6. Acceptable use

6.1 You must not upload or request content that is unlawful, defamatory, obscene, hateful, discriminatory, harassing, or harmful to children, or that infringes third-party rights.

6.2 You must not use the Website to attempt unauthorised access to any part of it, to introduce malicious code, or to scrape or resell our content or service.

6.3 We may refuse or cancel an order, and where necessary report the matter, if we believe this clause has been breached.

7. Prices, payment and delivery

7.1 Payment is taken at the point of order through our payment provider, Stripe. We do not see or store your full card details.

7.2 Digital Products are normally made available within 24 hours of your order being confirmed and paid. Where a book needs manual attention, we will contact you.

7.3 Printed books, where offered, are produced to order. Estimated production and delivery is 3–10 working days. Timescales are estimates, not guarantees.

7.4 You are responsible for supplying a correct email address. We are not responsible for non-delivery caused by an address supplied incorrectly.

8. Cancellation and refunds

8.1 Your cancellation rights and how to request a refund are set out in our Refund Policy, which forms part of these Terms.

8.2 In summary: you may cancel for a full refund any time before we begin production. Because our products are personalised to your specification, once production has begun we may not be able to cancel — but we will always put right anything that is our fault.

8.3 Nothing in these Terms affects your statutory rights as a consumer.

8.4 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods made to your specification are exempt from the standard 14-day cancellation right, and digital content is exempt once supply has begun where you gave express consent to immediate supply and acknowledged the loss of that right. We make this clear at checkout. This never affects your rights if a product is faulty, not as described, or not delivered.

9. Our intellectual property

9.1 The Website, its design, text, branding, code, and the story templates and illustration styles we use are owned by us or our licensors. You may not copy, resell or redistribute them.

9.2 You may use your finished book for personal, family use, including printing a copy for your own use and sharing images of it on social media. You may not sell it commercially, or claim authorship or ownership of our templates or illustration styles.

10. Liability

10.1 We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

10.2 Subject to that, our total liability for any order is limited to the amount you paid for that order.

10.3 We are not liable for indirect or consequential loss, or for loss of profit, business or goodwill.

10.4 We do not guarantee that the Website will always be available or free from error. We may suspend it for maintenance or updates.

10.5 We are not liable for any delay or failure caused by events beyond our reasonable control, including print, supplier or courier failure, hosting or network outages, or industrial action.

11. Suspension and termination

11.1 We may suspend or terminate access to the Website where we reasonably believe these Terms have been breached.

11.2 You may ask us to delete your account and data at any time — see the Privacy Policy.

12. Changes to these Terms

12.1 We may update these Terms from time to time. The version in force is the one published on the Website when you place your order. Material changes will be reflected in the "last updated" date.

13. Complaints and governing law

13.1 If something is wrong, please contact us first at [email protected] — we will try to resolve it quickly.

13.2 These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

13.3 If you are a consumer in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

14. Contact

ChildHeroStoryBooks.com
Email: [email protected]
Website: https://ChildHeroStoryBooks.com
Registered address: 6 Gleneagles, Waltham, Grimsby, North East Lincolnshire, DN37 0XD

ChildHeroStoryBooks is a social community brand created by partners PAD-CIC (company number 13168668) and AiConsultancy.org.uk.